Terms and Conditions
By ordering an Unlock Code for your phone from www.MyHtcUnlock.com you confirm your agreement to the following Terms and Conditions.
We accept almost any method of payment which is supported by PayPal. We accept the payment in US Dollars. If you are making a payment in any of the currencies apart from US Dollars, conversion charges may be applied to payments made from different currencies. This conversion is applied by the account/card issuer. We are not responsible for the currency conversions rates. We reserve the right to cancel the orders which we feel are suspicious and/or fraudulent.
Payments made to us are processed using Secure Socket Layer Protocol(SSL) for every transaction in order to ensure that your order is secure. Please note that for every order you place with us, we record your Internet host IP addresses for security reasons.
Unlock codes are usually delivered to the respective email within 10 minutes of purchase, however in some cases (1%) it can take longer. Orders placed cannot be cancelled starting with the moment the order is submitted to us.
We will take all reasonable measures to ensure that all details that you submit to us are kept secure. The details that you submit to us will be used to process orders only. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
We deliver the unlock codes with 100% money back guarantee. In a very unlikely situation where our supplied unlock code does not work, we offer a full refund (only if you submitted the correct information in your order – especially the correct IMEI).
We reserve the right to ask for evidence to support the customers claim that the code did not worked. Delivery times should only be used as an estimate and a refund does not apply to delays in delivery. We will always do our best to deliver the codes as soon as possible. If your HTC phone or network is not supported (see Unsupported Models and Networks) and you still order an unlock code you will NOT be eligible for a refund.
Refund Policy & Limited Liability
To ask a refund, a customer must inform us of their failed unlock attempt within 48 hours of the unlock code receipt. We do not provide any refunds if the customer does not contact us within this time period. The customer will not be eligible for a refund if current network and phone is not supported (must check first the Unsupported Models and Networks list). The customer will not be eligible for a refund if the customer is not willing to follow any reasonable troubleshooting info provided by our support team.
Due to supplier policy, video proof MUST be provided if the unlock code does not work!
We do not provide refunds to those customers who do not follow the instructions provided. Every phone has a limited number of tries for entering unlock codes. We will not refund your payment if you have already exceeded the number of tries. This policy does not affect your normal and existing legal rights. We do not accept liability beyond the remedies provided in this limited warranty or for consequential or incidental damages, including, without limitation, any liability for third-party claims against you for damages, for products not being available for use, or for lost data or lost software. Our liability will be no more than the amount you paid for the product that is the subject of a claim. This is the maximum amount for which we are responsible.
All manufactures trade names/logos are for reference use only and are in no way connected to our products. All logos, images, names and brands are registered by their respective owners. All images are for illustration purposes only, actual product may vary slightly from the ones shown on this site.
There is no warranty that any information or services provided or referenced by this site is either merchantable or accurate, that such information or service will fulfill any of your particular purposes or needs, or that such information or service does not infringe on any third party rights. Except for any express warranties stated on this site, if any, the information and services provided or referenced on this site are provided ‘as is’ and with all faults, and the entire risk, satisfaction on quality, performance, accuracy and effort is with the user.
Unlocking a phone is legal in most of the countries, customers are required to check local laws before purchasing. www.MyHtcUnlock.com is not responsible for any law infringements made by its customers. MyHtcUnlock.com does not accept liability for any damage caused to your handset.