Frequently Asked Questions

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My HTC Unlock / Frequently Asked Questions

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What is SIM Unlocking?

In most countries, most mobile phones are shipped with the country and/or network provider locks. In layman terms, it means that If you bought a One X phone from Vodafone, then your phone is locked to Vodafone and it cannot be used with other carriers. We at help you to unlock your phone by providing an unlock code(Factory Code) which releases the network carrier restrictions allowing you to use your handset in any network/country, worldwide.

Is SIM Unlocking illegal?

NO! not at all, it is a common misconception that unlocking your phone is illegal! In fact its quite the opposite, it is your CONSUMER RIGHT to have your handset unlocked. Anyhow, we advise you to check your local laws before purchasing from us.

Are there any risks involved?

None! Our unlocking process is very simple and takes only a few minutes. No damage will be done to the phone.

How long does it take to get the unlock code?

Unlock codes are usually delivered to your email in less than 10 minutes. However, there are very very few cases (less than 1% of our orders) where it can take up to 12 hours.

How do I check if my phone is locked?

It is very simple. The easiest method is to insert a SIM card from another network in order to check if the phone accepts it. For example If your handset is locked to Orange, you will have to insert SIM of any other carrier (like AT&T or T-Mobile, etc.), if your phone is locked then you will often see a message like SIM not valid, Phone Restricted, SIM not accepted, Invalid Network SIM, and your phone will request the unlock code.

Do I require cables, software or any technical knowledge?

None at all! :), Unlocking your HTC phone by is quite simple. You DO NOT need any cables, software or technical knowledge. All you have to do in order to unlock your phone is to switch it on with a not allowed SIM card and simply use your phone’s keypad to enter the eight-digit unlock code provided by us.

How do I find out the IMEI number?

The IMEI (International Mobile Equipment Identifier) number is a 15 digit number that uniquely identifies your mobile phone. The easiest way to find it is to dial *#06# and read it from your phone screen. An alternative way to find the IMEI is to remove the battery of your phone and look at the label in the battery compartment where the IMEI code is printed.

What payment methods do you accept?

We accept almost every method of payment that is supported by PayPal.

Do you offer a refund if the unlock code doesn’t work?

Yes!, we offer 100% refund if the unlock code provided by us doesn’t work (A very rare case! :D). Please visit the Terms & Conditions page for more details.

One More Question?

Got a question about the unlocking procedure? Have doubt about the unlocking method? No worries, just get in touch with us and we would be glad to assist you in every way we can!

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