Frequently Asked Questions

We have answers for all your questions.

My HTC Unlock / Frequently Asked Questions

Got Questions? We’ve Got Answers!

What is SIM Unlocking?

In most countries, most mobile phones are shipped with country and/or network provider locks. In lay man terms it means that If you bought a One X phone from Vodafone, then your phone is locked to Vodafone and it cannot be used with other carriers. We at MyHtcUnlock.com help you to unlock your phone by providing an unlock code(Factory Code) which releases the network carrier restrictions allowing you to use your handset in any network/country, worldwide.

Is SIM Unlocking illegal?

NO! not at all, it is a common misconception that unlocking your phone is illegal! In fact its quite the opposite, it is your CONSUMER RIGHT to have your handset unlocked. Anyhow we advise you to check your local laws before purchasing from us.

Are there any risks involved?

None! Our unlocking process is very simple and takes only a few minutes. No damage can be done to the phone.

How long does it take to get the unlock code?

Unlock codes are usually delivered to your email in less than 10 minutes. However there are very very few cases (less than 1% of our orders) where it can take up to 12 hours.

How do I check if my phone is locked?

It is very simple. The easiest method is to insert a SIM card from another network in order to check if the phone accepts it. For example If your handset is locked to Orange, you will have to insert SIM of any other carrier (like AT&T or T-Mobile etc.), if your phone is locked then you will often see a message like SIM not valid, Phone Restricted, SIM not accepted, Invalid Network SIM, and your phone will request the unlock code.

Do I require cables, software or any technical knowledge?

None at all! :), Unlocking your HTC phone by MyHtcUnlock.com is quite simple. You DO NOT need any cables, software or technical knowledge. All you have to do in order to unlock your phone is to switch it on with a not allowed SIM card and simply use your phone’s keypad to enter the eight digit unlock code provided by us.

How do I find out the IMEI number?

The IMEI (International Mobile Equipment Identifier) number is a 15 digit number that uniquely identifies your mobile phone. The easiest way to find it is to dial *#06# and read it from your phone screen. Alternative way to find the IMEI is to remove the battery of your phone and look at the label in the battery compartment where the IMEI code is printed.

What payment methods do you accept?

We accept almost every method of payment that is supported by PayPal.

Do you offer a refund if the unlock code doesn’t work?

Yes!, we offer 100% refund if the unlock code provided by us doesn’t work (A very rare case! :D). Please visit the Terms & Conditions page for more details.

One More Question?

Got a question about the unlocking procedure? Have a doubt about the unlocking method? No worries, just get in touch with us and we would be glad to assist you in every way we can!

Get in Touch!

Add Us on Google Plus

Like Us on Facebook

Follow Us on Twitter

PayPal Verified - We accept all major Debit and Credit Cards (via PayPal)
Back to Top